Refund Policy

3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee on eligible first-time purchases. If you are a new customer and the Service does not meet your expectations, you may request a full refund within 3 calendar days of your first purchase, subject to the exclusions below.

The guarantee applies to the first purchase made on your account only. Repeat purchases, renewals, top-ups, and plan upgrades are not covered by the money-back guarantee.

How to Request a Refund

To request a refund, contact our support team within the 3-day window:

• Email us at service@graviix.com from the email address linked to your account, or
• Use the contact form and include your account email and order details.

Please include a short description of the issue you experienced — it helps us resolve problems faster and improve the Service.

What Is Not Eligible

Refunds are not available in the following cases:

• Used traffic over 10% — if you have consumed more than 10% of the purchased traffic or bandwidth allowance, the purchase is no longer eligible for a refund;
• Abuse or policy violations — accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy, including illegal activity or spam, are not eligible for refunds;
• Repeat purchases, renewals, or accounts that have previously received a refund;
• Requests submitted after the 3-day guarantee window has expired.

Processing Time

Once a refund request is approved, we process it to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Questions

If you have any questions about this Refund Policy or the status of a refund request, contact us at service@graviix.com or via our contact page.