KYC Policy

No Mandatory KYC by Default

You can create a Graviix account and use the Service without completing identity verification. KYC is not a standard signup requirement, and an unverified account does not automatically limit access to proxy plans, dashboard features, or customer support.

We follow this approach because many customers use the Service for legitimate purposes, including market research, price monitoring, brand protection, and data aggregation, where identity verification at signup may not be necessary.

When KYC May Be Required

We may request identity verification in specific situations when there is a legitimate reason to confirm account ownership or assess potential risk. KYC is not a routine requirement, but it may be requested in circumstances including, without limitation:

• We detect or receive a report of activity that may violate our Acceptable Use Policy, including the restricted activities described below;
• A payment is flagged, disputed, or charged back, and we need to verify the account holder's identity;
• We identify usage patterns that may indicate fraud, unauthorized account sharing, or automated abuse;
• We receive a valid legal request, government inquiry, or law-enforcement notice relating to activity on your account;
• You request a refund, high-value plan change, or account recovery where identity confirmation helps protect both you and Graviix.

Restricted & Illegal Use

You may not use the Service for any illegal activity or use our proxies to access websites or systems that expressly prohibit proxy-based or anonymized access. This may include certain government, judicial, or public-sector websites that restrict connections through proxy or VPN infrastructure.

This requirement helps protect the integrity of the Service, support responsible handling of abuse reports, and allow us to respond appropriately to valid legal inquiries. It is not intended as a general surveillance measure and does not apply to accounts used for normal, permitted activities.

Consequences of Non-Verification

If your account is flagged under the circumstances described above and you do not complete the requested verification within a reasonable timeframe, we may maintain the suspension, restrict specific features, or — in cases involving illegal activity, repeated abuse, or failure to respond to a valid legal request — terminate your account.

Information We May Request

Where KYC verification is required, we may request one or more of the following, depending on the circumstances of the review:

• A government-issued photo ID, such as a passport, national ID card, or driver's license;
• Proof of address, such as a recent utility bill or bank statement;
• For business accounts, company registration documents and evidence that you are authorized to represent the business;
• Payment verification details, such as confirmation of the cardholder or billing account owner;
• A brief explanation of your intended or actual use of the Service, where relevant to the review.

We will only ever request information that is proportionate to the specific issue being reviewed, and we will tell you what is needed and why.

How Verification Information Is Handled

Any identity documents or information submitted for KYC verification are handled in accordance with our Privacy Policy. We use this information only to verify your identity, review relevant account activity, and meet applicable legal obligations. We do not use KYC information for marketing purposes or share it beyond what is reasonably necessary for these purposes.

Review & Reinstatement

Once you submit the requested verification information, we will review it and aim to respond within a reasonable timeframe. If the verification is completed successfully and the underlying issue has been resolved, we may restore access to your account. However, if we determine that the activity violated our Terms of Service or applicable law, we may maintain the suspension or permanently terminate the account even after verification is completed.

Changes to This Policy

We may update this KYC Policy from time to time to reflect changes in our practices, risk environment, or legal requirements. When changes are made, we will update the "Last updated" date at the top of this page. For material changes, we may also notify you by email or through a notice in your dashboard.

Contact

If you have questions about this KYC Policy, or if your account has been flagged and you need guidance on the next steps, please contact us at service@graviix.com. Our team will be happy to assist you.