Privacy Policy

Information We Collect

We collect information you provide directly to us, information gathered automatically when you use the Service, and limited information received from third-party sources.

Information you provide

• Account information: name, email address, password, and company name (where applicable) when you create an account;
• Billing information: billing address and payment details processed by our third-party payment providers. We do not store full payment card numbers on our own servers;
• Support communications: information you provide when contacting us at service@graviix.com or using support tools available through your dashboard.

Information collected automatically

• Usage data: bandwidth usage, session duration, requests made through proxy endpoints, and dashboard interaction activity;
• Device & log data: IP address used to access the dashboard, browser type, operating system, and access timestamps;
• Cookies and similar technologies: as described in the Cookies & Tracking section below.

We do not log the destination websites, content, or data transmitted through proxy connections used with the Service, except where limited information is necessary for abuse prevention, network operations, or billing, such as aggregate bandwidth usage.

How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service, including proxy provisioning and dashboard functionality;
• Process payments, manage subscriptions, and send billing-related communications;
• Authenticate accounts and help prevent fraud, abuse, and unauthorized access;
• Respond to support requests and communicate with you about Service updates or changes;
• Monitor, analyze, and troubleshoot network performance, availability, and reliability;
• Comply with applicable legal obligations and enforce our Terms of Service.

Legal Basis for Processing

Where applicable data protection laws, including the EU/UK GDPR, require a legal basis for processing your personal information, we rely on the following: performance of our contract with you to provide the Service, our legitimate interests such as securing the Service and preventing fraud, compliance with legal obligations, and, where required, your consent, including for certain cookies or marketing communications.

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, maintain core dashboard functionality, and understand how the website and dashboard are used. This includes:

• Essential cookies: required for login sessions and core dashboard functionality;
• Analytics cookies: help us understand usage patterns during your session so we can improve the Service.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to sign in or access certain dashboard features.

How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers: payment processors, cloud hosting providers, and analytics services that process information on our behalf under appropriate confidentiality obligations;
• Legal & safety: when required to comply with a valid legal request or to protect the rights, property, or safety of Graviix, our users, or the public;
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections;
• With your consent: when you have explicitly authorized a specific disclosure.

Data Retention

We retain personal information for as long as necessary to maintain your account and provide the Service, and for a reasonable period afterward to meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we take reasonable steps to delete or anonymize it.

Data Security

We use technical and organizational safeguards, including encryption in transit, access controls, and regular security reviews, designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your own, including the United States, where some of our servers and service providers may be located. Where required by applicable law, we use appropriate safeguards, such as standard contractual clauses, to help protect personal information transferred internationally.

Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access, correct, or update the personal information we hold about you;
• Request deletion of your personal information, subject to applicable legal exceptions;
• Object to or request restrictions on certain processing of your information;
• Request a copy of your information in a structured, commonly used, machine-readable format;
• Withdraw your consent at any time where processing is based on your consent.

To exercise any of these rights, contact us at service@graviix.com. We may need to verify your identity before processing your request. You may also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When changes are made, we will update the "Last updated" date at the top of this page and, for material changes, may notify you by email or through your dashboard. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at service@graviix.com. Our team will be happy to assist you.